Terms and Conditions

1. The forwarding of an order or job (verbal or written) to Dedicated Desktop Creative Services shall be considered as acceptance of all Dedicated Desktop Creative Services’ Current Rates and Terms and Conditions.
2. An order or job shall be deemed to be complete upon delivery of final or loose film and/or digital files (on disk or via e-mail or ftp). Acceptance of final or loose film and/or digital files shall be considered acceptance of the completed order or job.
3. All orders/jobs will require a 50% deposit and will be invoiced on delivery. Invoices are due and payable on receipt, unless other arrangements have been made in advance. Delivery of training is considered to be the beginning of the 1st session. Credit may be applied for only after a satisfactory payment history has been established. Interim invoices will be issued at the end of every month, or when Dedicated Desktop Creative Services deems necessary due to costs incurred, for all work in progress. An interim invoice is payable immediately, unless other arrangements have been made in advance. All interim amounts will be deducted from the final invoice. An unpaid interim invoice will result in all work being halted pending payment. All orders/jobs are subject to taxes if and when applicable. Certain orders/jobs may require advance payment or a deposit before the order/job can begin.
4. A client must provide a minimum of 48 hours notice of the cancellation of any prebooked session. Any cancellation with less than 48 hours notice will be billed a cancellation fee equal to half the day rate booked.
5. All overdue amounts will be subject to a carrying charge of 2% per month(24% per annum). Overdue charges will be assessed based on the dates of individual invoices. An overdue account will automatically be placed on a C.O.D. (cash on delivery) basis. A charge of $20 will be charged for any returned cheques. Prepayment and Trade Discounts are only available to accounts in good standing. An account that has been placed on a C.O.D. basis is not eligible for any discounts. All of Dedicated Desktop Creative Services work is copyrighted, and remains the exclusive property, thereof, until fully paid for.
6. Should, for any reason, an order/job be cancelled prior to completion, all meetings, consultations (in person, via e-mail or phone), work and materials will be billed out as per Dedicated Desktop Creative Services’ current rates based on the hours required, and materials used, and shall be paid by the client. Dedicated Desktop Creative Services strives, during the creative process, to limit rejection of our design work; however, any necessary rejection fees will be billed out. Dedicated Desktop Creative Services does not work on speculation, all artwork is commissioned.
7. The client acknowledges that an “estimate” is an estimate only, not a fixed quote or guaranteed price. Estimates are based on rough verbal specifications and are budgetary estimates only.
8. Changes and additions to an order/job in progress will be charged or credited accordingly. What appears to be a minor change is not necessarily an inexpensive one. If your schedule requires a “rush” order/job, beyond our normal business hours and turnaround time, rush charges will apply.
9. Although Dedicated Desktop Creative Services will make every effort to proof all jobs, proofing is considered the responsibility of the client. Therefore, any typographical or other errors in printing that were not caught in proofing shall be the sole responsibility of the client. Dedicated Desktop Creative Services will only replace the corrected material as initially ordered, accepting no liability for procedures or manufacturing that follows. Film based proofs, i.e. blueprints, colour keys or chromalins, are highly recommended for all print jobs.
10. Should the client provide existing art or request the use of clip art, the client takes full responsibility as to copyright for the use of all such art.
11. Dedicated Desktop Creative Services retains ownership of all original artwork and/or digital files, whether preliminary or final, and the client shall return such artwork and/or digital files within thirty days of use.
12. All ideas, words, designs and concepts created by Dedicated Desktop Creative Services are the intellectual property of Dedicated Desktop Creative Services as protected by Canadian Copyright Law and may not be used in any form without written permission. Copyrights may be purchased outright, or subject to limited use. Dedicated Desktop Creative Services reserves any usage rights not expressly transferred. Any usage beyond that granted to the client in the invoicing of a job shall require the payment of a mutually agreed upon additional fee. Upon cancellation of a job, all rights revert to Dedicated Desktop Creative Services. Please note that at this time, the Copyright Act provides for a range of civil consequences and criminal penalties. If you are charged and convicted with copyright infringement, it could cost you up to $20,000.
13. The client shall give Dedicated Desktop Creative Services a credit line for work wherever appropriate (i.e. editorial use, portfolios, on-line representation, etc.)
14. In order to maintain an up to date portfolio of work, and the integrity of any applicable copyrights, Dedicated Desktop Creative Services requires printed samples of all completed work. Dedicated Desktop Creative Services reserves the right to showcase all work done in any manner Dedicated Desktop Creative Services deems appropriate, including but not limited to a traditional and an on-line portfolio.
15. The client assumes all responsibilities herein set forth in regards to any work resold.
16. Rates and Terms and Conditions are subject to change without notice.

Terms and Conditions 01/2007